A happy customer is a loyal customer. And that means increased profit.

Retain customers, grow brand loyalty and generate positive word of mouth by putting customers first. I can show you how.

Choose a Strategic Marketing Consultant and Coach that specialises in Customer Experience Management

I am a Marketing Consultant and Coach that specialises in customer experience management.  If you want to understand your customers better, improve your Net Promoter Score, develop personas, or map your customer journey, I can help.  

I work collaboratively with customer-centric brands, public sector organisations, community groups, charities, housing associations – brands committed to understanding their customers better and delivering what they need. When you understand what they think, how they truly feel, you’ll be in a better position to deliver the best service and retain customers. Leverage my expertise to help your customers feel heard and create marketing and programmes worth remembering, in order to achieve your goals.

EXPLORE MY CONSULTANCY AND COACHING SERVICES

Insight

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Marketing Strategy

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Marketing Planning

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MARKETING COACHING

Weekly 3 marketing Coaching

IMPROVE CUSTOMER EXPERIENCE

An annual survey isn’t enough. To retain business, and keep customers happy, know what they are thinking and what they need from you.

Hello! Thank you for wanting to speak with us. We would love to talk with you. Under the EU General Data Protection Regulation, we need your approval to save and use your personal information (e.g. your name and email address) so that we can communicate:

  1. We’ll store your personal information in our CRM system, in line with our privacy policy, so that we can pick up the conversation with you.
  2. We may send you emails to follow up on our discussion.
  3. We may send you email with really useful marketing content. You can manage this by updating your preferences, which is found at the bottom of any email that we send you.

Is this okay with you?

FOCUSSED ON IMPROVED MARKETING PERFORMANCE

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