I am a Marketing Consultant and Coach that specialises in customer experience management. If you want to understand your customers better, improve your Net Promoter Score, develop personas, or map your customer journey, I can help.
I work collaboratively with customer-centric brands, public sector organisations, community groups, charities, housing associations – brands committed to understanding their customers better and delivering what they need. When you understand what they think, how they truly feel, you’ll be in a better position to deliver the best service and retain customers. Leverage my expertise to help your customers feel heard and create marketing and programmes worth remembering, in order to achieve your goals.
An annual survey isn’t enough. To retain business, and keep customers happy, know what they are thinking and what they need from you.
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We are appointed as the marketing agency for the first ever Colchester eco festival. KG Moore is developing the marketing and comms strategy for the festival, positioning it as a free community event.
We created a new brand and marketing strategy that would help Cardea introduce a new model for creating successful social housing projects and truly make a difference.
We helped develop the strategic marketing plan as well as plan, design and build a website for GlobalARRK, which would help them share their message and support more stuck parents, globally.
