CUSTOMER JOURNEY MAPPING

Build long-term relationships and create brand advocates by mapping your customer journey

Customer Journey Mapping

Increase conversions by making it as easy as possible for your customers to do business with you. Remove distractions, eliminate difficulties and create engaging, smooth customer journeys.

Customer journey mapping reveals how your prospects and customers find you, what they think about, how they feel, the obstacles they face and the decisions they make along the way. Uncover your existing journey, discover it’s flaws and design a new one that better meets your customers’ need, ensuring a great customer experience of your brand.

BENEFITS OF CUSTOMER JOURNEY MAPPING

A successful map provides an honest assessment of a company’s existing products and services, then helps spark ideas on how the customer’s needs can be better met. Honesty and objectivity can be difficult to gather in-house, so that’s where we come in. An outside perspective ensures that no agendas are pushed, however unintentional they may be.

  • Fix problems
  • Improve customer engagement
  • Create shorter sales cycles
  • Optimise your marketing
  • Collect payments faster
  • Gain feedback
  • Eliminate paperwork

THE CUSTOMER JOURNEY MAP

The KG Moore Customer Journey Map

BE STRATEGIC

Uncover your existing customer journey

Hello! Thank you for wanting to speak with us. We would love to talk with you. Under the EU General Data Protection Regulation, we need your approval to save and use your personal information (e.g. your name and email address) so that we can communicate:

  1. We’ll store your personal information in our CRM system, in line with our privacy policy, so that we can pick up the conversation with you.
  2. We may send you emails to follow up on our discussion.
  3. We may send you email with really useful marketing content. You can manage this by updating your preferences, which is found at the bottom of any email that we send you.

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